Frequently Asked Questions

Thermalgraphics remains committed to offering you the highest quality laminating products at the industry’s best prices and with customer service and attention to detail a top priority.

Customer service representatives are available at our toll-free number, 1.800.634.6503, from 8:00 a.m. to 5:00p.m., Eastern Time, Monday through Friday. After hours you may leave a message on the answering machine and we will promptly return your call the next business day.  You may email us at thermalg@thermalg.com or fax us at 513-489-4131.

PRICING & ORDERING INFORMATION

We have pricing information available by clicking the the PDF Document below.  If you would like to place an order, the ordering form is attached with the pricing.  You can either mail, fax, or call your order in over the phone.  We are in the process of updating our online ordering system and soon you will have the option of placing credit card orders directly online.

PROCESSING & SHIPPING

Orders are normally processed in 24 hours. Orders are shipped UPS ground. Overnight and second-day delivery is available for rush orders. Shipping charges are listed below, but are subject to change without notice. Excessive weight or distance may increase our standard UPS charges.

Shipping charges are listed below:

CUSTOMIZATION

Thermalgraphics offers quality items by way of a custom selection process that allows you to create the perfect products for your clients. You can custom-tailor our products by “picking and choosing” from a variety of options: formats and sizes, verses and prayers, design themes, paper colors, matching cards and accessories, and more. If you have any special requests or needs, don’t hesitate to call at 1-800-634-6503.

Thermalgraphics can further customize most products with an imprint of your company’s logo or insignia, phone number, address, web site address, tagline, or anything at all. Just call us at 1-800-634-6503 to find out how.

Processing charges for custom orders:
$20.00 one-time set up charge (includes typesetting, negative, and plate)
$25.00 run-charge per order (for any volume) Custom imprint orders are subject to a plus or minus 10% run. Imprint orders are not returnable or refundable.

COMBINATION PRICING

Combination pricing is available. Combine packs and save! You may combine any different colors, sizes, and types of cards and pouches to achieve your total pack quantity discount. For example, if you order 2 packs of bookmarks, 1 pack of special event cards, 1 pack of clear pouches, and 1 pack of congratulation cards, you should refer to the chart under the “5 Pack” discounted prices.

INTERNATIONAL ORDERS

International orders will be accepted if prepaid in US dollars. Please enclose an International or Bank Money Order or credit card of choice. Shipping charges to be paid by the customer in advance. Please call for further information.

THERMALGRAPHICS GUARANTEE AND RETURN POLICY

Thermalgraphics guarantees your satisfaction. If for any reason you are not satisfied with your order, simply phone us within 30 days of receipt for information regarding replacement, credit, or adjustment.

Imprinted and custom made products, including orders with tassel holes punched, cannot be returned. Thermalgraphics will authorize UPS call tags for products authorized for return. The cost of the UPS call tag and a 20% restocking fee will apply to all returns or orders completed and shipped as ordered.

No returns will be allowed after 90 days.

PAYMENT METHODS

We accept checks, money orders or Visa, Mastercard, and American Express credit cards. We are required by law to collect a 6.5% sales tax on shipments in the State of Ohio, if we do not have your Sales and Use Tax Blanket Exemption Certificate form on file.